Hattie the Hippo Series Book

Magic Hive Books strives to ensure satisfaction with every purchase. Please review our refund and return policy below to understand your options in the event of any issues with our products:

Refund Policy:

• 10-Day Replacement Guarantee (defective products only): If you are not completely satisfied with the quality of your book, you may return it within 10 days from the date of delivery for a replacement. 

• Condition of the Book: To qualify for a replacement, the returned book must be in its original condition, without any signs of consumer damage, writing, or wear.

• Proof of Purchase: A proof of purchase, such as a receipt or order confirmation, is required for all refund requests. 

Return Procedure:

• Contact Customer Support: To order a replacement, please contact us at magichivebooks@gmailc.om to initiate the return process. Provide your order details and the reason for the return.

• Return Processing: Once we receive the returned item and verify its condition, we will issue a replacement within 5 business days. No refunds will be granted. 

• Digital Products: Refunds are not applicable for digital products once they have been downloaded or accessed.

• Personalized Items: Refunds for personalized children's books are limited to cases of manufacturing defects or errors.

If you have any questions or concerns about our refund and return policy, please contact our customer support team for assistance. Thank you for choosing Magic Hive Books. We hope our stories ignite the buzz of imagination in your little ones, and that you as a parent enjoy the quality time brought forth via reading adventures!

At Magic Hive Books, we strive to provide a seamless and enjoyable shopping experience for our customers. Please review our shipping policy below:

• Processing Time: Once your order is successfully placed, you will receive an order confirmation email with the details of your purchase. Orders are typically processed within five business days. Please note that processing may take longer during peak seasons or promotional periods.

Shipping Methods and Times:

• Domestic Shipping:

  • We offer standard shipping options for domestic orders.
  • Standard Shipping: 3-5 business days.
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• International Shipping:
  • We offer international shipping to select countries. Please contact us to determine whether we can ship to your country.

Shipping Costs:

• Domestic Shipping:

  • Shipping costs are calculated based on the weight of your order and the selected shipping method.
  • Free shipping may be available for orders exceeding a certain amount. Check our website for current promotions.

• International Shipping:

  • Shipping costs for international orders are calculated based on the destination and the weight of the order.

Order Tracking:

• Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your order.

• Tracking Updates: Tracking information is provided in real-time, allowing you to monitor the progress of your shipment.

Shipping Delays:

• Unforeseen Circumstances: While we make every effort to ensure timely delivery, please be aware that unforeseen circumstances, such as weather conditions or customs delays, may impact delivery times.

• Communication: In the event of a significant delay, we will communicate with you promptly to provide updates and address any concerns.

If you have any questions or require assistance regarding your order or shipment, please contact our customer support team at magichivebooks@gmail.com